GROUP + EVENTS TERMS & CONDITIONS
When electing to book the entire venue for your exclusive event, the venue requires that a minimum spend is reached on a given day. These change based on the day, or may be waived in the off season. Minimum spends would be inclusive of all food and beverages served on the night. Please contact our events manager to discuss options available.
Please note there is an additional service fee of 5% for group bookings of 10 guests or more. (15% on sundays and public holidays) which goes straight to your wait staff on the event.
CREDIT CARD HOLDING
A credit-authorisation process is in place to secure the booking and based on the price of the menu chosen and number of guests attending.
The balance of the payment is to be finalised on the day of the event. Please note that we do not accept split credit card payments.
The balance of the payment, plus a 5% surcharge fee, is to be finalised at the close of the evening. The surcharge is 5% of the total bill.
A confirmation of the number of guests attending is required no later than 48 hours prior to the event. Any guests not attending after this time will still be accounted for in the payment of the final balance. It is therefore the client’s responsibility to notify us of any changes in advance.
We endevour to cater for all dietary requirements. Please ensure you notify the events manager at least 7 days prior to your booking of any dietary requirements to ensure we can cater for all guests.
In the regretful situation the client needs to cancel a booking, cancellations must be done via phone call with management or the events manager only and during the hours of 9-5pm. All cancellations must be made no later than 4 days prior to the event. Cancellations made within 4 days of the event will incur a fee of the chosen menu price per person.
It is the client’s responsibility to ensure that all guests behave in an orderly manner during the event. Guests are expected to comply with the behavioral codes of the restaurant and licensing laws, such as Responsible Service of Alcohol, under which the restaurant operates. Any damage to premises, persons or equipment as a result of disorderly conduct by guests at the event is the responsibility of the client, in the instance of where damage has occurred all associated costs will be charged to the nominated credit card. It is our policy to provide you with the best possible service by friendly and professional staff in order to ensure the success of your event. The discretion of Restaurant Management will ensure a safe, harmonious and enjoyable event.
WINE + MENU QUOTATION
Please note that prices listed and seasonal availability whilst current at the time of quotation are subject to change without notice.
Whilst every effort will be made to return belongings post event to their owners, Marameo will take no responsibility or make any reimbursements for lost property. Hosts should also take home any gifts received during their event when leaving the venue.